| Frequently Asked Questions |
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| General |
| What is myShiftManager? |
myShiftManager is an online employee scheduling tool for managers who want to spend less time making up schedules and more time satisfying customers and employees. It is a fully hosted, completely secure, Internet-based scheduling solution that works for any size or type of business with employees whose hours vary from week to week. myShiftManager is completely automated. Employees receive a username and password and log in to check schedules, request time off, update their availability and receive messages from management. myShiftManager produces weekly schedules automatically, from a database of employee availability, shift preference and time-off requests. Employees are notified of their schedules via email and text message. With management approval, employees can also trade shifts, post available shifts and pick up shifts online. |
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| How does myShiftManager work? |
Since myShiftManager is 100% Web-based, using it is as simple as navigating a website. Managers have complete control over the scheduling process, and since the system is automated, it cuts time spent scheduling in half. Once the manager has used the system to make up a schedule and posted it, employees are sent automatic notifications via email or text message. They can then log on to check the schedule and request any necessary changes. It can also be formatted in a variety of ways for printing and posting. |
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| Is myShiftManager Secure? |
| Yes, all your data is completely secure. We back up the database every day, both on-site and off-site, and all your data is SSL-encrypted for complete online security. Our hosting environment features redundancies in power source and Internet connectivity. All your information is secure and accessible only to authorized users. |
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| What reporting capabilities does myShiftManager offer? |
| Managers can enter employee wages to track and forecast labor costs. You can also keep track of employee utilization rates, time off and sick days taken, etc. |
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| What if some of my employees don’t have Internet access? |
| Most employees have cell phones and can be notified of new schedules, changes, etc. via text message. In addition, you can always print and post schedules for those employees who don’t have Internet access or cell phones. |
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| How much does myShiftManager cost? |
| Subscriptions start at $14.95/month and can increase depending on how many employees will be utilizing the system. Contact us for a custom quote, or to begin immediately, sign up for a free 30-day trial. |
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| Manager |
| Why isn't there any schedule showing up when I click on the Schedules icon? |
| You need to create a schedule first, and select which jobs it will contain. You can do this by clicking on the "My Profile" icon, and then selecting Schedules Setup. |
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| How come the employee I just created isn't showing up on the schedule? |
| Check to make sure you've selected which job(s) that employee does. You can do this by clicking on the Setup icon, then clicking on the name of the employee and navigating to the Jobs tab. Also make sure you have created a schedule that includes those jobs. |
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| Employee |
| How come when I switched cellular phone providers I stopped getting text messages with my schedule and messages? |
| On the "My Profile" screen there is an option to select the name of your cellular phone provider. In order to continue to receive text messages you need to select the appropriate service provider off of the list. |
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